We have developed a method of gathering your opinion on our staff, standards and general services. Our staff will leave a form with you for you to complete and hand it back to them. You can also post this form back to us at a later time.
Whichever service our staff are delivering we will randomly spot check that our policies and procedures are being maintained. Freedom will also check more basic requirements such as wearing uniform and carrying photographic identification. Throughout their career with us, staff will have regular reviews, supervision, coaching, support, guidance and will be encouraged to work reflectively.
At Freedom we encourage your feedback, good and bad. We understand that by having an open attitude, we can use this feedback in a constructive way to offer a better service in the future.
How to Make a Complaint
At Freedom Care, we are committed to providing the highest standard of service to all our clients. However, if you are dissatisfied with any aspect of our services, we encourage you to let us know so we can address your concerns promptly and improve where necessary.
How to Raise a Complaint
What Happens Next?
Our Commitment to You
Your feedback is invaluable to us, and we take every complaint seriously. Our goal is to resolve any issues fairly, professionally, and in a timely manner.
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